Terms of Service

1. General Information

These Terms of Service govern the sale of goods through the Soul Fabrics online store (the “Store”).

The seller is Natalja Timinska, a self-employed person registered with the State Revenue Service of Latvia, trading under the name Soul Fabrics (“we”, “us”). Registration number: 27078011229. Address: Jūrmala, Slokas 29-, LV-2015, Latvia.

The Store sells to consumers in the member states of the European Union. These Terms are available in Latvian, Russian and English, and you may conclude the contract in any of these languages.

2. Acceptance of Terms

By placing an order, you confirm that you have read and accept these Terms and our Privacy Policy.

To place an order you must be at least 18 years old, or have the consent of a parent or legal guardian.

We may update these Terms from time to time. The version in force when you place your order applies to that order.

3. Products and Availability

We sell handmade cotton clothing — pyjamas, robes, trousers, shirts, tops and shorts — for women, men and children, and we also sew garments to individual measurements on request.

Each product page describes the main characteristics of the item, including its material, available sizes and care instructions.

Every piece is sewn by hand, so small variations in colour, pattern placement and measurements compared with the photos are possible and are not a defect. Colours may also look different depending on your screen settings.

Products are offered while stock lasts. If an item you have paid for turns out to be unavailable, we will inform you without delay and refund the full amount within 14 days, unless you agree to an alternative.

4. Pricing and Currency

All prices are shown in euros (EUR).

Delivery costs are not included in product prices. They depend on the delivery method and destination and are shown at checkout before you pay.

The total amount you will pay, including delivery, is displayed before you confirm your order. The price shown at the time of your order applies.

If a price is obviously wrong because of a technical or typing error, we may cancel the order and refund any amount paid in full. We will inform you of this without delay.

5. Ordering Process

To place an order, choose a product and size, add it to your cart, go to checkout, enter your contact and delivery details, choose a delivery method, review the order summary and press the payment button. Pressing this button creates an obligation to pay.

Before paying, you can review your order and correct any details you have entered.

The contract is concluded when your payment has been successfully completed.

Garments sewn to individual measurements are ordered through the custom order form. We will contact you to agree the measurements, price and lead time. The contract is concluded when you accept our offer and pay the agreed advance payment.

6. Payment Methods

Payments are processed securely by the payment service provider Stripe. We accept bank cards and, where available on your device, Apple Pay and Google Pay.

The full amount is charged when you place your order. We do not receive or store your card details.

All payments are made in euros. If your card is in another currency, your bank may charge a conversion fee.

7. Order Confirmation

After successful payment you will be taken to a confirmation page, and we will send an order confirmation with an invoice to the email address you provided. This email confirms the contract on a durable medium.

If you do not receive it within 24 hours, please check your spam folder and contact us.

Please keep the confirmation: you will need the order number if you want to return an item or make a complaint.

8. Shipping and Delivery

We deliver to addresses in the member states of the European Union.

Latvia: Omniva parcel locker or courier, usually within 2–5 working days. Other EU countries: courier, up to 2 weeks.

Delivery times are estimates. Unless agreed otherwise, we will deliver no later than 30 days after the contract is concluded. If we cannot, you may cancel the order and receive a full refund.

Delivery times for garments sewn to individual measurements are agreed separately.

The risk of loss or damage passes to you when you, or a person you have designated other than the carrier, receive the goods. We recommend checking the parcel on receipt and letting us know about any visible damage as soon as possible.

9. Right of Withdrawal

You may withdraw from the contract without giving a reason within 30 days of the day on which you, or a person you have designated other than the carrier, received the goods. If an order is delivered in several parcels, the period runs from receipt of the last one. This is longer than the 14 days required by law.

To withdraw, send us a clear statement of your decision by email before the period expires. You may use the model form on our Help page, but this is not required.

You must send the goods back without undue delay and no later than 14 days after informing us of your withdrawal.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, including garments sewn to individual measurements.

10. Returns and Refunds

You may handle the goods only as much as is needed to establish their nature, characteristics and fit — just as you would in a shop. Please return items unworn, unwashed and with their tags attached. If the value of the goods is reduced by handling beyond this, we may deduct that loss in value from the refund.

The cost of returning the goods is paid by the customer. Please send returns to: Jūrmala, Slokas 29-, LV-2015.

We will refund all payments received from you, including the original delivery cost up to the price of our cheapest standard delivery option, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of sending them, whichever is earlier.

The refund is made using the same payment method you used for the purchase, and you will not be charged any fees for it.

If you need a different size, please return the item and place a new order for the size you need.

11. Defective Products

Under Latvian consumer protection law, we are responsible for any lack of conformity with the contract that existed when the goods were delivered and becomes apparent within two years of delivery.

Please notify us within two months of discovering the defect. Include your order number, a description of the problem and, if possible, photos.

You are first entitled to have the item repaired or replaced free of charge, including any shipping costs. If this is impossible, disproportionate or not done within a reasonable time, you may request a price reduction or a refund.

We will respond to a written complaint within 15 working days.

The legal guarantee does not cover normal wear and tear or damage caused by use or care contrary to the instructions on the product label.

12. Intellectual Property

All content in the Store, including texts, photographs, illustrations, size diagrams, the Soul Fabrics name and logo, and product designs, belongs to us or our licensors and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute or use this content for commercial purposes without our prior written permission.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of profit, arising from the use of the Store or our products.

We are not responsible for temporary unavailability of the Store due to maintenance or technical problems beyond our control.

Nothing in these Terms limits or excludes our liability where this is not permitted by law, including liability for intent or gross negligence, for death or personal injury, or your statutory rights as a consumer, such as the right of withdrawal and the legal guarantee.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, such as natural disasters, war, epidemics, strikes, disruptions to postal and courier services, power or internet outages, or actions of public authorities.

We will inform you of such circumstances without delay. If they prevent delivery for more than 30 days, either party may cancel the order, and we will refund all amounts paid.

15. Governing Law (Latvia)

These Terms and any contract concluded under them are governed by the laws of the Republic of Latvia. This does not deprive you of the protection of mandatory consumer laws of the EU country in which you live.

If you have a complaint, please contact us first — we will reply within 15 working days. If we cannot resolve it, you may contact the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv). Consumers living in other EU countries may also contact the European Consumer Centre Latvia (www.ecclatvia.lv).

Disputes are resolved by the competent court in accordance with applicable law. As a consumer, you may always bring proceedings before the courts of your country of residence.

16. Contact Information

Soul Fabrics — Natalja Timinska

Address: Jūrmala, Slokas 29-, LV-2015, Latvia

Email: soulfabrics.lv@gmail.com

Phone: +37126353649

We reply on working days, usually within 24 hours.