Help
Short answers about orders, shipping and cotton care.
Where do you sew?
In a small atelier in Latvia. Every piece is handwork, not an industrial batch.
How long is delivery in Latvia?
In-stock pieces usually 2–5 working days via Omniva or courier. Custom orders have their own timeline.
Do you ship to Europe?
Yes. European courier delivery. Timing depends on the country.
How do I choose a size?
Our silhouettes are relaxed. If you are between sizes, take the larger one. A size guide is on every product page. For a custom fit, use the form.
How do I care for cotton?
Wash at 30°C and line dry. Muslin and flannel grow softer with every wear.
How do I return an item?
Within 30 days of receiving your order, no reason needed. The full process and a withdrawal form template are in the returns section below.
Returns
- 30 days to return
- If a piece does not suit you, you may withdraw from the purchase within 30 days of receiving your order, without giving a reason. To do so, tell us your decision before the 30-day period ends.
- How to arrange a return
- Contact us by email and give your order number. Once you have sent the return notice, you have up to 14 days to send the item back.
- What condition the item must be in
- The returned item must be in its original condition, with no signs of wear, washing or damage, and with the tags still attached. You may try the item on and inspect it just as you would in a shop.
- When the money is returned
- Once we have received and checked the returned item, the money will be refunded using the same payment method you used for the purchase, within 14 days at the latest.
- Who pays for return shipping
- The cost of return shipping is borne by the customer.
- If the item is faulty
- If you received an item with a manufacturing defect, or the item does not match your order, contact us as soon as possible. In such cases we will offer a replacement, a repair or a refund in line with the requirements of Latvian law.
- Exchanging a size
- If you need a different size, we recommend returning the item you received and placing a new order for the size you need. This lets us process your request faster.
- Made-to-measure pieces
- Pieces sewn to your measurements or made to your individual order cannot be returned without a reason: Latvian law excludes them from the right of withdrawal. We will ask you to confirm this before work begins. If such a piece turns out to be faulty, the rules on faulty items above apply.
Withdrawal form template
Copy this into an email and fill in the fields.
To: Soul Fabrics, Jūrmala, Slokas 29-, LV-2015, soulfabrics.lv@gmail.com Here you can describe your problem: Item name: Order number: Order date: Date received: Name: Address: Date: Signature (if sent on paper):
Didn't find an answer to your question? Get in touch.
- Email: soulfabrics.lv@gmail.com
- Phone: +37126353649
- Instagram: https://www.instagram.com/natalja_pro_balance
- Telegram: https://t.me/Sleep_Nutrition_Balance_NataljaT